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To ensure that every voice is heard and in line with Sucafina’s standing as a trusted partner, Sucafina has put in place a Grievance Mechanism for any individuals or the communities we operate in.

Should you have a grievance that cannot be solved locally, we invite you to escalate to a global specialist using the following link. We will treat your concern confidentially and in the shortest possible time. We kindly ask you to provide us with a way of communicating with you, so that we can come back to you with a suitable solution or work out one together.

Click here to access the form

Should you believe in good faith that Sucafina or an agent thereof is breaching local or international law or Sucafina’s Code of Conduct, we ask you to inform us thereof without delay. In line with international regulation, Sucafina is committed not to undertake any retaliation against a whistleblower. We furthermore engage ourselves to do the necessary to correct any wrongs without delay. Whistleblowing communications can be made anonymously using the following link.

Attention: Please note that anything that is not related to a breach of local or internal law or of Sucafina’s Code of Conduct sent via the whistleblowing form will not be treated. For grievances, we kindly ask you to use the Grievance mechanism outlined above. 

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Sucafina has always acted in the belief that conducting its operations with integrity and transparency, as well as with respect for local and international laws, universal human rights, and the interests of its employees and of the communities where it operates is a pillar for long-term success.

The Sucafina SA Code of Conduct – driven by the UN Guiding Principles on Business and Human Rights, outlines our shared values and serves as a general set of policies to assist us to make sound decisions and to illustrate proper actions for conducting business.

Please download our code of conduct for more information.

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